Our mission

We design & build travel experiences, that future-proof your business, generate smart savings and boost customer satisfaction.

We combine digital and physical, strategy and brand, to co-create the future air travel experience. We move beyond objects, environments or interfaces, to develop end-to-end experiences that are customer-centric, meaningful and sustainable.

“The journey not the arrival matters.’’ T.S. Eliot

Customer Experience Curation

Big data insights & analytics

CX strategy & design

Dynamic personalization

Curated service & product design

Passenger journey mapping

Customer engagement strategies

Brand loyalty building

Environmental & Social Governance

Sustainable business strategies

Market assessments & benchmarks

Concept development & eco-design

Sustainable sourcing & LCA

End-of-Life Solutions

Circular economy concepts

Certifications & legislation

Innovation Acceleration

Business model innovation

Organizational transformation

Engagement strategy

Food & catering

Retail concept

Digitalisation

Financial results improvement

Business Transformation

Strategic review

Business planning & scoping

Turnaround activities

Program management

Responsible & best practice

People engagement

Contract transition

Tender management

Services

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Customer experience strategy & design

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Innovation workshops

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Sustainability consulting

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SERVICE DESIGN & DELIVERY

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FOOD & BEVERAGE CONCEPTS

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CUSTOMER SATISFACTION ANALYSIS (NPS)

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PRODUCT DEVELOPMENT

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TRANSFORMATIONAL PROGRAMS

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DESIGN & BRANDING

About

Founder’s story: Anne De Hauw

In April 2018, Anne founded IN Air Travel Experience, the first boutique consulting firm specialized in curating Customer Experience and accelerating Innovation for travel companies.

Anne has always been passionate about air travel and contributing to its transformational change: future-proofing guest experience by creating data-driven solutions that are cost-saving, customer-centric and brilliantly combine digital innovation and environmental sustainability.

Anne is a highly accomplished senior executive with proven track record in the airline industry. Throughout her executive career, she has held key corporate leadership roles most recently as Vice President Innovation and Customer Experience at global caterer Gategroup, and as member of the Board of Directors of Servair.

Anne has accumulated 15 years of experience in the aviation sector and more than 18 years in creative product development & brand strategy. Her key areas of expertise are designing and delivering customer-centric solutions that enhance the travel experience. She has set-up the Innovation Centre of Excellence at Gategroup and led product development, marketing, key campaigns, innovation and transformational programs in both B2B and B2C environments.

She holds a master degree in Fashion Marketing (ISEM, Paris) and a post-graduate in Business Administration (University of Antwerp Management School), and she received a recognition from Bernard Arnault, LVMH Chairman & CEO, for graduating ‘’cum laude’’ in 2000.

Latest

ONBOARD Hospitality | War on waste

By inatxwebsiteOn 3 avril 2023

As pressure mounts for changes to International Catering Waste (ICW) regulations, Julie Baxter explores the barriers to cutting cabin waste now…

ONBOARD Hospitality | The SUSTAIN ability challenge

By inatxwebsiteOn 1 mars 2023

Founder of In Air Travel Experience, Anne de Hauw, discusses some of the issues that airlines must address while becoming sustainable ...

Starboard Magazine | Sky’s the Limit

By inatxwebsiteOn 2 décembre 2021

From pre-order privileges to plastic-free utensils, the aviation sector is tackling the war on waste.

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Contact

GET IN TOUCH

IN Air Travel Experience
Villa Garcin
22, boulevard de France
98000 Monaco
Principality of Monaco

[email protected]

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©Copyright 2024.

Company registration: 18P09132 | VAT number: FR24000134543

Registered office: IN Air Travel Experience | Villa Garcin – 22, boulevard de France, 98000 Monaco, Principality of Monaco